Top Ten Answers to Questions We Receive:
1. How this works: You pick a patch, and a cap. We sew in-house and ship 6-10 business days after your order.
2. We keep our shipping out dates here. Updated daily.
3. Shipping is $4.95 to anywhere in the USA. Free USA shipping on orders of $59 and over.
4. We are based in California, and open seven days a week – 9am to 9pm – Pacific Time.
5. Sorry, we don't sell patches alone – only sewn onto our caps.
6. Regarding sold-out vintage patches: there's no way to predict when, or if, a particular patch will show up again. However we do have notifications on some patch pages that will automically email you once a patch has been restocked.
7. We carry Flexfit, Richardson and New Era caps. Some of the best-built caps in the business.
8. Sorry, we don't produce custom patches. Just collect and sell vintage patches sewn onto caps.
9. We can sew your patches onto our caps.
10. On average our custom caps fall into the $39-$49 range.
Now, onto the long answers to frequent questions. Pack a lunch.
Who runs Megadeluxe?
Megadeluxe was founded by Wes Garcia. Former Apple designer. One-time Fedex courier. Today, as a self-described vintage patch picker and ninja stitcher, Wes selects and sews every single vintage patch onto a cap here at Megadeluxe. Learn more about his story here. Our secret sauce: Stephanie Garcia. An ecommerce and retail expert who has worked on Fortune 50 brands for the last twenty years. Happens to be happily married to Wes. (Or, so she says).
How's does this whole build-your-own custom cap thing work?
Three easy steps to building your own custom cap:
1) Pick a patch and add it to your cart.
2) Pick a cap and add it to your cart. (We don't sell patches alone).
3) We then expertly sew your patch and cap together in-house.
Hold the train, I can get one of your vintage patches sewn any cap you carry?
Yes, you get to build your own custom cap with a little expert sewing help from us. Our formula: You: pick a patch and a cap. We: sew & ship.
How much does one of your custom caps cost?
The majority of our custom caps fall into the $39 – $49 price range. We base our pricing on the rarity of an individual vintage patch and the degree of difficulty in sewing it onto a baseball cap. And of course the cost of the blank cap we sew it on.
Can I buy a patch without a cap?
Sorry, no. We don't sell our vintage patches alone. Wes tried selling patches alone before. It was a a lousy business model. Actually it was more like a hobby that occasionally paid for gas money. Once he came up with the idea of sewing vintage patches sewn onto caps, this hobby turned into a business that now supports his family. Does the fact that we don't sell patches alone disappoint some folks? Definitely. But in the end a business can easily go belly-up trying to be everything to everyone. And the overwhelming majority of our customers come for our custom caps. We're not messing with a winning formula.
6-10 business days to ship out an order. Are you knitting these caps or what?
More like blind-folded-one-hand-behind-your-back-crocheting. All knitting-kidding aside, each of our custom caps are sewn-to-order. Plus, Wes only has two hands...for now.
Can I get you guys to do a custom patch design?
Sorry, no. We just collect and sell vintage patches. We will be producing our own patches in the future but we'll always stay away from doing custom embroidery jobs.
What blank caps do you carry?
We carry Flexfit, Richardson and New Era caps. Three of the most well-known and best made ball caps in the hat universe.
I've been told that my head is the size of a small planet with its own gravitational pull...do you have a cap large enough for me?
Here's what we've told anyone who's asked a sizing question: There's no substitute for trying on a cap in person. Never buy a cap style you haven't tried on before...chances are you'll just be disappointed. If you haven't worn one of our well-known cap brands before, we recommend that you try one on at your local sporting goods or cap store. We carry three of the most popular cap brands around: Flexfit, New Era and Richardson. If you find a good fit, take a photo of the cap (inside and out) and send it to us. Our cap scientists should be able to figure out the make and model from there.
Never purchase a cap brand you haven't tried on before – you're just asking for trouble.
What happens if I receive a custom cap and it doesn't fit me and I want to replace it?
Stuff like this happens – we get it. If this isn't a New Era cap, we'll give you a one-time pass. Mail it back to us and we'll switch it out. But to prevent this in the first place please remember our sizing rule: never purchase a cap brand or style you haven't tried on before. You're just asking for trouble.
Now, if this happens a second time or with a New Era cap...
Mail it back and we'll put your patch on another cap for 50% off the cost of the blank cap alone (i.e.; $20 blank cap would be $10 with 50% off). To prevent this from happening in the first place: if you haven't worn one of our cap brands before, we highly recommend that you try one on at your local sporting goods store. We carry three of the most popular cap brands around: Flexfit, New Era and Richardson.
What happens if I receive a custom cap and it doesn't fit me and I just want to return the cap and get a refund?
Because the blank cap itself is no longer usable and needs to be thrown away, we can only give store credit minus 50% off the cost of the blank cap alone (i.e.; $20 blank cap would be $10 with 50% off). As we've mentioned before, it's a good idea to try on a cap from a hat store before you buy one from us.
You messed up on my order. What do I do?
First, sorry about that. Second, we're going to treat you like royalty for our screwup. Contact us here, and watch us work like bandits to remedy this.
Can you put me on a waiting list for a vintage patch?
Keeping a waitlist would be a full-time job on top of a full-time job. Because of this, we no longer put folks on a waiting list. However with some individual patch pages you can sign up to be notified via email when a patch is re-stocked. (In fact, it's a power move by many of our customers – and it works).
Invest in Dale Earnhardt Sr. vintage patches, they're not making them anymore.
- Mark Twain
A patch I really want is sold out. When will you restock it?
Unlike new patches, there's no way to predict future vintage finds. Mark Twain said it best, "Invest in vintage patches, they're not making them anymore." (MT was actually talking about land, but this logic easily applies to vintage patches and fruitcakes). However we're always on the hunt for the next amazing vintage find. We're patch pirates afterall.
What's the trick in snagging a vintage one before it's gone?
An obscene amount of cold hard cash? We don’t maintain waitlists or take preorders. However we’ll post fresh finds on our online store, where you can sign up for an automatic email notification if we come across another one of the patches you're interested in.
Are your patches really vintage?
Absolutely. Non-licensed reproduction patches is not our thing – and not cool from a copyright standpoint. We're first and foremost vintage patch collectors. (Putting vintage patches and blank caps together was a fortunate accident). We try our very best to only collect and sell patches that are at least 20 years old and in mint condition. In the near future we will be selling our own original designs (not reproductions) but those patches will be fully disclosed in the description.
Why sell vintage patches – wouldn't it be easier to sell new patches?
Easier for sure, but not necessarily better. Because many modern patches are made poorly and our sewing machine eats them up. Also, in our opinion, modern made patches strive for perfection. Vintage patches are perfectly imperfect works of art. And because of these "perfect imperfections" vintage patches have character. Made out of cotton canvas and thick embroidery. No two vintage patches, even the same design, are exactly alike. Plus you can't beat the feeling of tracking down a vintage patch that hasn't seen the light of day in decades.
Where do you find all of your vintage patches?
We've been collecting vintage patches for decades. We scour online auction sites (sellers love us because we buy in lots and don't haggle too much), flea markets, garage sales, and ex-dictators estate sales for mint condition patches. We like buying in both lots and single patch sales.
I have a few vintage patches of my own that I'd like to get store credit for. Is that something you do?
Depending on the patch we might be interested in doing a store credit for them. Please contact us to get started.
I remember when you could buy a patch for a few dollars twenty years ago.
No kidding, we feel the same way when it comes to prices for patches. Have you ever watched Antiques Roadshow? Makes you want to have a time machine parked in the garage. For our vintage patches we base most, but not all, of our pricing on comparable historical data from different online vintage sources including auction sites. Other times pricing is based on our extensive knowledge of vintage patches. We also spend a lot of time prepping our vintage patches to be sewn properly onto our caps. We only wish we could slap those bad boys right onto a cap.
Do you really sew all of your patches onto caps in-house?
Yes we do. When we first started out, we sewed all of our patches onto caps by hand. After a few hundred orders, and countless blisters, we purchased an industrial sewing machine that we had customized to our specifications. We hate to brag, but our sewing expertise is what sets us apart and allows us to have cap customization as a big part of our business. This also allows us to provide our unique Cap Swaping Program.
What's your Cap Swap Program about?
We offer a lifetime Cap Swap Program – unheard of in the cap industry. We believe a well-made patch should last a lifetime. That's why if you ever want to replace your cap, send it back to us and we'll transfer you vintage patch onto a new cap. (Prices starts at $20).
Why provide a Cap Swap?
Caps get, stained and smelly. Why wear an old cap when you can swap it out for a new one and keep your vintage patch? Vintage patches, in our opinion, just get better with time.
So why go to all the trouble of machine sewing vintage patches onto caps?
Because it’s simply the best way to secure a patch onto a ball cap. A well-sewn patch will last twenty years or more. Sure, you could glue down a patch in half the time but it’s never going to be able to stay secure or make a design “pop-off” a cap. Machine sewing stretches and secures a patch to the point where it hugs the contours of a cap. Gluing down a patch on a cap can never achieve this unique dimensionality.
How is buying a cap here different from buying a cap from a traditional boxstore?
Besides being longtime collectors of vintage patches, we're also cap customizers. We let you choose the exact vintage patch and cap combination you want, and then we custom sew your chosen patch and cap together here in California. We carefully select each and everyone of our vintage patches. We've been collecting for years, and we only buy mint-condition vintage patches that are around twenty years-old. Plus, boxstores are where evil clowns hang out during union breaks – or so we've been told.
Why are your caps more expensive than boxstore caps?
Because we only use organically-grown space-age polymers? Seriously, we feel our prices are fair for what we offer: authentic vintage patches on quality caps – sewn-to-order here in California. Besides being so unique and well-made, mint-condition vintage patches are many times more expensive than new patches. In fact, modern patches can be had for less than forty-cents per patch when ordered in large quantities. And labor? Most caps are not made or assembled in the USA. Makes one wonder why big boxstores don't sell their caps for less.
Being really good at your craft means that in the beginning you were willing to be really mediocre at your craft – and have the grit to push on.
How hard can it be, you're just sewing a patch onto cap?
Sewing a patch properly onto a cap is a craft that's developed by spending countless hours of being really mediocre at sewing patches onto a cap. Not only is this about sewing technique and the proper equipment – it's about the process of properly prepping vintage patches for sewing onto a cap. When thinking back on it, Wes believes it took around a thousand caps before he thought he could be decent at this. He says he still learns something new about sewing every week. So, how hard can it be to sew a patch onto cap? Not so hard now – just took a few thousand caps is all.
Wes signs every cap he sews?
Yep, you'll find Wes's signature on the inside of every cap that goes out. It's his form of branding, and a small sign of pride. Let's you know there's some craft behind every Megadeluxe cap. If you don't see Wes's signature, you'll know that he's being held by evil robots and it's a cry for help.
Payment types that you accept?
We accept all major credit cards, PayPal and Amazon, Apple, and Google Pay.
Why not use email to communicate with customers?
Our experience has led us to the realization that messaging via apps (Facebook Messenger and Instagram Direct Messaging) is just plain faster, and more reliable, than email. With messaging apps we can quickly answer a customer's question or solve a problem in minutes versus hours or days of back and forth emailing. The ability to send photos back and forth immediately with a customer is priceless. In addition we've had several instances where customers have multiple emails and forgotten which email they gave us. And there's been the problem of someone accidentally inputting in the wrong email. Most importantly, our customers overwhelmingly love it. So, we're not messing with a winning formula.
Is there a phone number I can text if I have an issue with my cap order?
Yes. As of January of 2020, Wes is now giving out his cell phone number when someone places an order. (Crazy, huh?). His phone number is in the confirmation email once a customer places an order. As we mention above, from experience we have learned that text messaging leads to extraordinary customer service.
Do you offer a guarantee on your caps?
We offer a one-year guarantee on all of our caps. Unheard of in the ruthless cap industry.
How often do you stock fresh vintage patches?
We usually get fresh vintage patches in nearly everyday.
What kind of vintage patches do you all specialize in?
Wes personally selects the following patches: cars, trucks, sports & outdoors, motorcycles, motorsports, farm & feed, industrial and adult beverages. Wes comes from a graphic design background so he also collects vintage patches based on the look of an individual patch.
What's your business model?
DTC-WIP. Short for: Direct To Consumer While In Pajamas.
Do you have a physical store?
No, but maybe someday. Who knows.
Where is Megadeluxe headquartered?
Megadeluxe is based in a secret underground yurt in Northern California.
What's the best way to clean a patch and cap?
Find someone else to do it? To clean a patch, gently brush with a toothbrush and soapy water. For the cap itself, use soapy water (just a drop or two of soap with a cup of water) and a clean sponge. To rinse off soapy water, use a spray bottle filled with regular tap water. Lightly spray cap down and pat dry with a microfiber cloth. Repeat as necessary until soap is gone. Air dry on a rack overnight until fully dry.
Megadeluxe has over 100,000 followers on Instagram. How did that happen?
Because bribery has always been a mainstay of our business? Honestly, we have no idea.
Will your caps make me more handsome?
Yes, it's beyond a scientific fact: our caps will make you even more handsome than you already are. (Don't you just love science?)
I'm looking for a certain English league full-contact badminton vintage patch from the 1920's, do you happen to have one?
Sorry, no. Wes only collects the 1930's vintage variety of that now outlawed blood sport.