Two ways to contact us...
We're open seven days a week – 9am to 9pm – Pacific. (We're based in California).
If there is a problem from your order, please give us your name and order number. This also allows us to more quickly triage your order.
1) Email (regarding an order): Please email us back from the confirmation email you received when you first ordered a cap. Response time: we'll do our best to get to you by end of the day.
2) Facebook Messenger (regarding an order and general questions): bright blue round button anchored to the bottom right of any page on this site. Response time: usually less than two hours.
For answers to questions about our custom caps, shipping status, whether we sell patches alone or provide embroidery services (we don’t), please visit our FAQ page. Our extensive FAQ page covers almost every question we've received in the several years we've been doing custom caps.
If you need to know the status of an order, we keep updated shipping estimates here. On average it can take 6-10 business days for us to sew and ship out an order.
If you just ordered a cap and 6-10 business days seems too long to wait for a handbuilt made-to-order product assembled in the USA, please contact us to say you can't wait – no problem, we'll cancel your order and send you a full refund. We make no apologies for the time and care it takes to produce a quality product.