Customer Contact Information
Hey Handsome Heads, have a question about when your order will ship? Please visit our Shipping Information page. Updated daily.
If you've recently placed an order you can text us. With every order we email out detailed information along with a phone number that you can text us at. Please include your name and order number when texting us. We are based in California and open seven days a week – 9am to 9pm. Can’t find an email from us and you’ve checked your spam folder? You can contact us on Instagram. Direct Message us there.
Have questions about how this custom cap thing whole thing works? Please visit How This Custom Cap Thing Works.
Our extensive FAQ page covers almost every question we've received in the several years we've been producing custom caps. Below are our Top Ten FAQs.
Top Ten answers to questions we receive:
1. How this works: You pick a patch, and a cap. We sew in-house and ship around two weeks later.
2. We keep shipping out dates here.
3. Shipping is $4.95 to anywhere in the USA. Free USA shipping on orders of $70 and over.
4. We are based in California, and open seven days a week – 9am to 9pm – Pacific Time.
5. Sorry, we don't sell patches alone – only sewn onto our caps.
6. Regarding sold-out vintage patches: there's no way to predict when, or if, a particular patch will show up again. However we do have notifications on some patch pages that will automically email you once a patch has been restocked.
7. We carry Flexfit, Yupoong, Richardson, and New Era caps. Some of the best-built caps in the business.
8. We collect and sell vintage patches sewn onto caps. We don’t make custom patches.
9. On average our custom caps fall into the $39-$49 range.
10. We’re a family-owned business. But, scrappy as all get out.