New Era caps are special ordered once a week from our vendors. This can add a week or more to an order’s shipping out date.
UPCOMING SHIPPING-OUT DATES:
Ordered FEB 26-MAR 3 :: Ship MAR 8 FRI
Ordered FEB 19-25 :: Ship MAR 1 FRI
RECENT SHIPPED-OUT DATES:
Ordered FEB 12-18 :: Ship FEB 23 FRI
Ordered FEB 5-11 :: Ship FEB 23 FRI
Ordered JAN 29-FEB 4 :: Ship FEB 9 FRI
Ordered JAN 22-28 :: Ship FEB 2 FRI
Ordered JAN 15-21 :: Ship JAN 26 FRI
Please note these are shipping out dates from our California studio – not an estimated delivery date to your address.
If you have any issues with your order don't hesitate to text me. I personally respond to every text.
~ Wes Garcia :: Custom Capitalist to the World's Most Handsome Heads.
Will I receive an email confirmation when my order is shipped?
Yes you will. By 5pm PT, on the day your order is scheduled to ship out, you’ll receive an email with your USPS tracking number. Be aware that it can take up to 24 hours for your tracking number to be activated by USPS. Once your tracking number is in USPS’s system, you can then track your package (on USPS’s website) to receive up-to-date shipping status. Sorry, no way for us to estimate USPS exact delivery times prior to shipping.
I never received a confirmation email after my purchase.
No blame game here, but the vast majority of the times when this happens is because a customer entered their email incorrectly, forgot which email they gave, or it ended up in their spam folder. Not a problem since you can always contact us here.
I haven't received any updates or a tracking number.
We only send out two emails. The first one when you place an order. The second email is sent out on the day your order is shipped - by 5pm PT. This second email will have your USPS tracking number. Please be aware that it can take up to 24 hours before your tracking number is activated in USPS’s system.
How much does it cost to get a cap shipped in the USA?
$4.95 to anywhere in the US of A. We started a "zero markup" for shipping as of May, 2018. Zero markup means we make zero profit off shipping. When USPS (our carrier) raises prices, we'll do so accordingly but with no upcharge to our customers. On average USPS charges us around $3.95 to ship an order to anywhere in the USA. We add $1.00 for the cost of packaging and handling.
Do you use any other carriers besides USPS?
Sorry, no. We only use USPS because of our overwhelming success rate with them. Since we started using USPS exclusively in 2017, only a handful of packages have gone missing out of the thousands of orders we ship out every year.
How long does it normally take for USPS to deliver my order once it ships?
Sorry, no way for us to estimate USPS exact delivery times. Due to variables like weather and volume, delivery timelines vary from state-to-state and zip code to zip code. However, once your order ships out, we will automatically email you a confirmation email along with a USPS tracking number. Once you receive this unique USPS tracking number and it's in their system (can take 24 hours) you can then track your package to receive up-to-date shipping status. You can also sign up for email and text alerts from USPS as well.
USPS tracking information indicates my order was delivered. But it wasn’t. What do I do?
For fast results, we highly recommend that you call or visit your local post office ASAP and ask for a supervisor. USPS takes this very seriously has a process that they follow for all missing packages – especially when a package is marked as delivered. USPS will want you as the recipient to fill out paperwork. We can call the USPS 1-800 number, but in the end they’ll need you to initiate a missing package claim.
It could be that you postman delivered your order by accident to another address in your neighborhood. If your post office believes your package was stolen after it was delivered, please contact us here. We’ll then contact USPS (1-800 number) to confirm it was stolen and that paperwork was filed. (Trust, but verify is our motto here). After that official confirmation from USPS, we’ll work to get you a replacement cap or store credit up to $65. We can only offer this replacement or store credit once per customer or household.
Do you ship worldwide?
Not worldwide. However we do ship to Canada, Australia and New Zealand.
Why don't you ship to more countries?
At one time we did, and we just lost money and gobs of time. We used USPS Priority Mail International, and shipping overseas started at $45 per order. Our average cap starts at around $39, so we thought $45 was too expensive of an additional charge. Unfortunately, it was the only shipping option where we could reliably track international packages. Another hurdle: most countries charge additional duties and taxes which can push up the cost even higher. In the end we had to make the difficult call and discontinue worldwide shipping. Huge downer, since we'd love to ship our caps worldwide. We'll revisit this issue every few months and hopefully someday we'll find a solution.